Our 90-Day "We Win Only If You Win" Guarantee
Most agencies won't put this in writing. We do.
If you follow our process and don't see measurable results in 90 days, we refund you. Every penny.
We built this guarantee because we've seen too many businesses burned by agencies who take the money and deliver fluff. We're different. Our business model only works if YOU get results.
This isn't a marketing gimmick. It's our operating philosophy: skin in the game. You win, we win. You don't win, you don't pay.
Our 90-Day Money-Back Guarantee
We guarantee measurable progress within 90 days of starting your project. If you complete all required tasks, follow our strategic guidance, and still don't see demonstrable results, we'll refund your investment.
What "measurable progress" means:
- Increased qualified leads or enquiries
- Improved engagement metrics (reach, interactions, profile visits)
- Enhanced content performance vs. baseline
- Progress toward agreed KPIs established at project start
Conditions for Refund Eligibility
To qualify for a refund under our guarantee, you must:
1. Complete All Required Tasks
- Provide requested information, assets, and access within agreed timelines
- Complete onboarding questionnaires and strategy sessions
- Approve or provide feedback on deliverables within 5 business days
- Implement recommended changes or actions within your control
2. Follow Our Strategic Process
- Implement our recommended strategy consistently
- Not make major changes to targeting, messaging, or approach without consultation
- Allow the full 90-day period for results to manifest
- Not run conflicting marketing campaigns that undermine our strategy
3. Maintain Service Requirements
- Keep your account in good standing (no missed payments)
- Not violate our Terms of Service
- Use our services for lawful business purposes only
How to Request a Refund
If you believe you qualify for a refund, follow this process:
Step 1: Contact Us
Email: kasim@getgrowthos.co.uk
Subject line: "Refund Request - [Your Company Name]"
Step 2: Review Discussion
Within 5 business days, we'll review your account and schedule a call to discuss your concerns.
Step 3: Resolution
Refund approved, partial refund offered, alternative resolution, or detailed explanation if denied.
Step 4: Refund Processing
If approved, refunds are processed within 14 calendar days to your original payment method.
What Is NOT Covered
Our guarantee does not apply in the following situations:
- Work already delivered and accepted: Content, graphics, or strategy documents you've reviewed and approved
- Client non-compliance: Failure to provide required information or implement recommendations
- External factors: Platform changes, market conditions, or force majeure events beyond our control
- Unrealistic expectations: KPIs or results not agreed to in writing at project start
Sprint Package Refund Policy
Our Sprint packages operate differently from monthly retainers: No refunds after work begins.
Sprint packages are intensive, time-bound projects with all deliverables defined upfront. Once we begin work, we allocate dedicated resources to your project. We'll work through revisions until deliverables meet the agreed specification.
Monthly Retainer Cancellation
You can cancel your monthly retainer service at any time with 30 days written notice.
No refund for the current billing month. We'll complete any in-progress work agreed for the current month, and no further charges after the notice period ends.
Note: The 90-day guarantee does not apply if you cancel before the 90-day period ends.
Contact Us
For refund requests, questions, or concerns about this policy:
Email: kasim@getgrowthos.co.uk
Company: Get Growth OS
Location: United Kingdom
Response time: We aim to respond to all refund-related inquiries within 5 business days